We aim to dispatch all orders within one working day from our base in Belfast, Northern Ireland.
Deliveries are sent via Royal Mail or Yodel, depending on the size, weight, and destination of your order. Once your order has been dispatched, you will receive a confirmation email with tracking details (where applicable).
While we always do our best to ensure prompt delivery, please note that we do not guarantee delivery dates for standard services, as delays can occasionally occur due to postal volume, weather conditions, or carrier issues beyond our control.
We currently deliver throughout the United Kingdom. If you’re ordering from outside the UK, please contact us directly before placing your order.
All orders are carefully packed to ensure they arrive in excellent condition. If you’re ordering as a gift, we do our best to make sure it looks just as delightful on arrival as when it left us.
If your order hasn’t arrived within a reasonable timeframe, or if it arrives damaged, please contact us as soon as possible at info@sultandelights.co.uk. We’ll investigate the issue with our delivery partners and work quickly to put things right — whether that means a replacement or refund, depending on the circumstances.
If you have any questions about delivery or need to update your shipping address after placing an order, please email us at info@sultandelights.co.uk as soon as possible.