Serving Only The Best Real Turkish Delight
We want you to be delighted with your order. If there is a problem with your delivery or you’re not fully satisfied, please let us know and we will do our best to put things right.
If you experience an issue with your order, please contact us as soon as possible using one of the methods below:
As our products are perishable food items, we are unfortunately unable to accept returns under standard circumstances. This is for safety, hygiene, and food compliance reasons.
We are happy to offer a refund or replacement if your order arrives damaged, incorrect, or otherwise unsatisfactory due to an error on our part. In such cases, we may ask for a photograph of the issue or packaging to help us investigate and prevent similar issues in future.
We take all feedback seriously and use it to improve our service. For example, a customer once noted that a gift box ordered via Amazon had arrived damaged due to insufficient packaging. As a result, we updated our shipping method to include an additional outer box, greatly improving protection during transit.
All refund and replacement requests are handled on a case-by-case basis. We aim to resolve concerns quickly and fairly.
If you prefer, you can bring the product to our business stall at:
St George’s Market, East Bridge Street, Belfast, BT1 3NQ
We’ll be happy to discuss any issue with you in person and work toward a resolution.
Please notify us of any issue within 7 days of receiving your order, so we can address it promptly. Refunds are usually processed within 3–5 working days once approved.
This policy does not affect your legal rights under consumer protection laws in the United Kingdom.